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SHIPPING & RETURNS

Shipping Policy

Made to Order
Each Ombré piece is crafted on demand to ensure the highest quality and minimize waste. This approach allows us to maintain a slower, more intentional production cycle. One that values craftsmanship over mass production.

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Shipping
Canada : Flat-rate express shipping $20 (6–9 business days)
U.S.A. : Tracked delivery $35 (6–9 business days)
Complimentary shipping on orders over $200.

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Additional Details

  • Please review all order details carefully before checkout.

  • Orders with mismatched billing and shipping addresses may require email confirmation.
    If confirmation is not received within 30 days, the order will be canceled and refunded.

  • International customers are responsible for all customs duties and import taxes.

Return & Exchange Policy

All sales are final.  If items are defective, we require that customers contact us within 14 days of receiving. Items must be in their original packaging, swing tags attached and with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect).

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If you have received a defective, or incorrect item please mail your request at info@realmombre.com with:

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  • Name on the order

  • Your order number

  • Email the order was made with

  • A photography of the damaged area of the items​​​

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