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Store Policy

Overview

This website is operated by Realm Ombré, a design house based in Montreal, Quebec, Canada. Throughout this document, the terms "we," "us," and "our" refer to Realm Ombré. We offer this website — including all information, tools, and services — to you, the user, on the condition that you accept all terms, conditions, and policies stated here.

By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully before accessing or using our website.

We reserve the right to update these terms at any time by posting changes to this page. Your continued use of the site following any changes constitutes acceptance of those changes.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents to use this site.

  • You may not use our products or services for any illegal or unauthorized purpose

  • You must not violate any laws in your jurisdiction, including copyright laws

  • You must not transmit any malicious code, worms, or viruses

  • A breach of any of these terms will result in immediate termination of your access to our services

Section 2 — General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We also reserve the right to modify or discontinue the service at any time without notice.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or website without our express written permission. Credit card information is always encrypted during transfer. Other content may be transmitted over various networks and adapted to meet technical requirements.

Section 3 — Accuracy, Completeness & Timeliness

The material on this site is provided for general information only. We are not responsible if information on this site is inaccurate, incomplete, or out of date. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Section 4 — Modifications & Prices

  • Prices for our products are subject to change without notice

  • We reserve the right to modify or discontinue the service at any time without notice

  • We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service

Section 5 — Products & Services

Certain products may be available exclusively online. These products may have limited quantities and are subject to our Shipping & Returns policy.

We have made every effort to display product colors and images as accurately as possible. We cannot guarantee that your screen's display of any color will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

Section 6 — Billing & Account Information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order — including orders placed under the same customer account, credit card, or billing/shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your account information — including your email address and payment details — so that we can complete your transactions.

Section 7 — Third-Party Tools

We may provide access to third-party tools over which we have no control or input. Such tools are provided "as is" and "as available," without any warranties or endorsement. Your use of any optional third-party tools is entirely at your own risk. We shall have no liability arising from your use of these tools.

Section 8 — Third-Party Links

Our site may contain links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content, and we will not be liable for any harm or damages related to third-party materials, websites, products, or services. Please review the policies of any third-party sites before engaging with them.

Section 9 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes what information we collect, how we use it, and your rights under applicable law, including Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the General Data Protection Regulation (GDPR) for residents of the European Economic Area.

Section 10 — Errors, Inaccuracies & Omissions

There may occasionally be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to cancel orders if information is found to be inaccurate, at any time and without prior notice — including after you have submitted your order.

Section 11 — Prohibited Uses

In addition to other restrictions in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts

  • To violate any international, federal, provincial, or local regulations or laws

  • To infringe upon our intellectual property rights or those of others

  • To harass, abuse, defame, or discriminate against any individual or group

  • To submit false or misleading information

  • To upload or transmit viruses or any malicious code

  • To collect or track the personal information of others without consent

  • To spam, phish, scrape, or engage in any form of deceptive data collection

  • To interfere with or circumvent the security features of the site

We reserve the right to terminate your use of the service for violating any prohibited uses.

Section 12 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered through it are provided "as is" and "as available," without any representations, warranties, or conditions of any kind, express or implied.

To the maximum extent permitted by applicable law, Realm Ombré, its directors, employees, contractors, and suppliers shall not be liable for any injury, loss, claim, or damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of the service, our products, or any content posted or made available via the site.

Where applicable law does not permit the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

Section 13 — Indemnification

You agree to indemnify, defend, and hold harmless Realm Ombré and its affiliates, officers, directors, agents, contractors, and employees from any claim or demand — including reasonable legal fees — arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 14 — Governing Law

These Terms of Service and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Montreal, Quebec.

Section 15 — Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. Changes are effective upon posting to this page. It is your responsibility to review this page periodically. Your continued use of our site following any changes constitutes your acceptance of those changes.

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